RESPONSIBILITIES:

• Facilitate seamless ERP system implementation by coordinating with cross-functional teams to ensure all user requirements are met effectively.
• Conduct regular system audits and performance evaluations to identify areas for improvement, ensuring optimal system functionality.
• Serve as the primary point of contact for ERP-related inquiries, troubleshooting issues, and providing user support to enhance overall user experience.
• Develop and maintain comprehensive documentation for ERP processes and workflows to ensure all stakeholders are aligned and informed.
• Coordinate training sessions for new and existing users, ensuring they understand system functionalities and best practices.
• Analyze business processes and workflows to recommend ERP configuration changes that enhance efficiency and productivity.
• Manage vendor relationships and negotiate service agreements to ensure the ERP system meets organizational needs.
• Prepare and present reports on ERP performance metrics to management, highlighting successes and areas needing attention.
• Monitor system upgrades and patches, ensuring all changes are tested thoroughly before deployment.
• Collaborate with IT and other departments to ensure data integrity and security within the ERP system.

REQUIREMENTS:

• Bachelor’s degree in Information Technology, Business Administration, or a related field is essential for a foundational understanding of ERP systems.
• A minimum of 3 years of experience in ERP system coordination or a related role, demonstrating a solid grasp of system functionalities.
• Certification in relevant ERP software (e.g., SAP, Oracle, Microsoft Dynamics) is a strong advantage, showcasing specialized knowledge.
• Experience in the manufacturing or finance industry is preferred, as it provides insights into specific ERP applications.
• Proficiency in data analysis tools and techniques is crucial for making informed decisions based on system performance metrics.
• Strong project management skills, including the ability to manage timelines, budgets, and stakeholder expectations effectively.
• Excellent communication skills in English, both written and verbal, are necessary for effective collaboration across departments.
• Demonstrated problem-solving abilities, enabling quick resolution of ERP-related issues and challenges.
• A detail-oriented mindset is essential for maintaining data accuracy and integrity within the ERP system.
• Ability to work independently and as part of a team, fostering a collaborative environment while driving projects to completion.